Privacy Policy

1. Introduction

Zeaspark ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We are based in the Netherlands and comply fully with the General Data Protection Regulation (GDPR).

2. Data Controller

Zeaspark is the data controller responsible for your personal data. For any privacy-related inquiries, you can reach us at privacy@zeaspark.com.

3. Data We Collect

We may collect the following types of information:

• Account Information: Name, email address, company name, and password when you create an account.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent on the service.
• Technical Data: IP address, browser type, operating system, device information, and referral URLs.
• Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy for details).
• Communication Data: Records of correspondence when you contact us, including support requests and feedback.

4. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To provide, maintain, and improve our GEO monitoring and optimization services.
• Analytics: To analyze usage patterns and improve user experience, using aggregated and anonymized data where possible.
• Communication: To send you service updates, security alerts, and support messages. Marketing communications are only sent with your explicit consent.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contract: Processing necessary for the performance of our contract with you.
• Consent: Where you have given explicit consent (e.g., newsletter subscriptions).
• Legitimate Interest: For analytics and service improvement, where our interests do not override your rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your account and up to 30 days after deletion. Usage data is retained in anonymized form for up to 24 months.

7. Your Rights

Under GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data.
• Right to Portability: Request transfer of your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interest.
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing.

To exercise any of these rights, contact us at privacy@zeaspark.com.

8. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist in operating our platform (e.g., hosting, analytics), subject to strict data processing agreements. All processors are GDPR-compliant.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact us at: privacy@zeaspark.com